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Live Answer

Plans For All Busniess Needs & Sizes
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Leaders in Live Answering

Custom Approach

We work how you need us to work for answering your calls.

Integrated Technology

It is not just a phone, we have redundancy and systems at work to make sure calls are answered as they need to be.

Powerful Performance

We will enhance your business either with improved lead capture, qualification, overflow, or a supportive role.

All Answer Plans Include

We become an extension of your business

24/7/365 Coverage

We have full responsive coverage available for all days and hours of the week year-round. Peace of mind that your calls are always answered.

100% US Based Agents

All of our 50+ agents are based in the United States. Each agent goes through extensive training to ensure optimial performance.

Friendly Staff

All of our agents excel and strive to be the best representation of your company. All of our agents are friendly and courteous on every call.

Smart Routing Technology

We offer patching, messaging by email, text, and custom routing to specific members of your team how you need it.

Layered Systems

We have layered redundancies to make sure your call is answered how you want and the information is processed with no downtime or missed messages.

Reporting

Robust reports for call logs, usage, call times, and more to have the information your company needs.

Brand Ambassadors

We are an extension of your company - either supportive, lead qualification, or relaying calls - your business is our business.

Award Winnning Staff

High retention rate of staff, extensive training, and decades of experience - our agents are the core of our business.

Fully Customized Service

We differentiate ourselves by close relationships and customize to fit your business.

Plans

We offer Flexible Answer Pricing Options

Starter

$127/mo
  • 24/7 Answering Experience
  • 50 Minutes
  • Phone & Email Support
  • US Based Agents
  • No Hidden Fees or Tactics
  • Weekends & Nights
Contact Us

Professional

custom/mo
  • 24/7 Answering Experience
  • 100 Minutes
  • Phone & Email Support
  • US Based Agents
  • No Hidden Fees or Tactics
  • Weekends & Nights
Contact Us

Business

custom/mo
  • 24/7 Answering Experience
  • 200 Minutes
  • Phone & Email Support
  • US Based Agents
  • No Hidden Fees or Tactics
  • Weekends & Nights
Contact Us

Enterprise

custom/mo
  • 24/7 Answering Experience
  • 300 Minutes
  • Phone & Email Support
  • US Based Agents
  • No Hidden Fees or Tactics
  • Weekends & Nights
Contact Us

Frequently Asked Questions

Live Answer Questions and Answers
Are you located in the United States?
Yes! Answer TXI and all our staff are located within the US. Our corporate headquarters is located in New York.
Will all calls be answered by a live agent?
Yes, live agents are available to answer your calls 24/7/365 and we have automated services if needed. Never miss another call!
How do I receive my messages?
We can deliver your messages multiple ways. Our agents can call you directly, send a text message, email, fax or a combination of them. We will customize procedures to be established for each individual, department or situation.
Can you directly transfer or patch calls to me?
Yes. We can transfer calls directly to any number you provide for us. When a call is transferred you can screen the call before accepting it.
How do you handle emergency calls?
We handle them quickly and efficiently. An emergency call simply means we will get the message out as soon as possible. Our extensive On-Boarding process helps define your emergency situations and how you want them handled. We will break down who to notify first, and how to notify them, and who to contact next, and after what time frame.
Can more than one person receive the message?
Yes. We can send a message to more than one person simultaneously, or send it in an order to other contacts if the initial contacts cannot be reached.
How quickly do you answer the phone?
Our average ring time is two rings. Our agents are ready for your callers. In addition, we advise callers that their call may be recorded for quality assurance.
Do you provide a number for me to forward to?
Yes. Answer TXI will provide a phone number that you will use to forward your calls.
Do you have a plan that fits my needs?
We offer several plans to meet your needs. We also offer custom rates for our services to meet your specific needs.
Do I need to commit to a long term contract?
Answer TXI does not have long-term contracts. We have a written Service Agreement and Terms and Conditions providing for a minimum of one month’s service, with 30 days written notice of cancellation.
Are you HIPAA compliant?
Yes we are! Our agents have HIPAA training and we provide "secure messaging".
How long does it take to get started?
For most new accounts we can on-board and activate within 24-72 hours after we gather the account information. Give us a call at (855) 304-7474 and together we will discuss your specific needs and tailor a solution that’s just right for your company.