Explore Managed Chat

Managed Chat

Plans For All Busniess Needs & Sizes
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Managed Chat by Answer TXI

Maximize Performance

Maximize your site, mobile and applications immediately.

Mobile Engagement

Chat that converts to SMS when a user visits your site via a mobile device. Capture messages and contact information.

Smart Paced Interactions

Engagement timing is critical with chat, not too early or not too late - we use technology to time engagement based off what works through analytics.

All Managed Chat Plans Include

We become an extension of your business

24/7/365 Coverage

We have full responsive coverage available for all days and hours of the week year-round. Peace of mind that your customers are always assisted online.

Increase Conversions

Our chat increases conversions by capitalizing on each visitor to site, mobile, or application.

Robust Chat Technology

We customize rules to operate with what works best with your analytics to best engage your customer.

Better Ad ROI

Most site visits happen during off business hours - We engage the customer and get results - making all your traffic more valuable.

Mobile Integration

Instantly capture mobile numbers - connect via chat to text. Increase conversions 40% on mobile.

Reporting

We offer reports for chat logs, transcripts, performance, and more to have the information your company needs.

Call Connect

We can relay a chat directly to a call for supportive, lead qualification, or sales from the website to your representative.

Facebook Messenger

Seamless integration into Facebook Messenger helps keep your business on top of Facebook questions and leads right away.

Fully Customized Service

We can have our technology with your brand, look, feel and most importantly need to keep consistent with your business model.

Pricing

We offer Flexible Chat Pricing Options

20 Chats

custom/mo
  • 24/7 Availability
  • Smart Prompt Technology
  • Branded Chat
  • Integrated with Google Analytics
  • Integrated with Facebook Messenger
  • Integrated for handheld devices
  • No Hidden Fees or Tactics
Contact Us

50 Chats

custom/mo
  • 24/7 Availability
  • Smart Prompt Technology
  • Branded Chat
  • Integrated with Google Analytics
  • Integrated with Facebook Messenger
  • Integrated for handheld devices
  • No Hidden Fees or Tactics
Contact Us

100 Chats

custom/mo
  • 24/7 Availability
  • Smart Prompt Technology
  • Branded Chat
  • Integrated with Google Analytics
  • Integrated with Facebook Messenger
  • Integrated for handheld devices
  • No Hidden Fees or Tactics
Contact Us

Custom

Quote
  • 24/7 Availability
  • Smart Prompt Technology
  • Branded Chat
  • Integrated with Google Analytics
  • Integrated with Facebook Messenger
  • Integrated for handheld devices
  • No Hidden Fees or Tactics
Contact Us

Frequently Asked Questions

Managed Chat Questions and Answers
Are you located in the United States?
Yes! Answer TXI and all our staff are located within the US. Our corporate headquarters is located in New York.
How will my chats be answered?
In the onboarding process we go through what way you want the chat to engage and the language used to initiate a conversation.
How do I receive my messages?
We send by email a transcript of the chat with a timestamp, and any additional notes the agent made.
Can you directly transfer chats to me via call?
Yes, We can directly patch the customer from a chat conversation to a direct call to your representative.
Can more than one person receive the message?
Yes. We can send a message to more than one person simultaneously, or send it in an order to other contacts if the initial contacts cannot be reached.
How quickly do you answer the chat?
We can answer at any time that works best for your business. Our agents can prompt proactively right away, engage only at a set duration, or sit back to be responsive in a supportive role.
How do you install the chat on our website?
Once your chat is setup we will send you a snippet of code to add to your website. Your webmaster can add this directly to the site or use Google Tag Manager. Alternatively Answer TXI can also install your chat upon request.
Do you have a plan that fits my needs?
We offer several plans to meet your needs. We also offer custom rates for our services to meet your specific needs.
Do I need to commit to a long term contract?
Answer TXI does not have long-term contracts. We have a written Service Agreement and Terms and Conditions providing for a minimum of one month’s service, with 30 days written notice of cancellation.
Are you HIPAA compliant?
Yes we are! Our agents have HIPAA training and we provide "secure messaging".
How long does it take to get started?
For most new accounts we can on-board and activate within 24-72 hours after we gather the account information. Give us a call at (855) 304-7474 and together we will discuss your specific needs and tailor a solution that’s just right for your company.